Counseling Class for new NCOs

Army Counseling

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Counseling

Subordinate-centered communication that outlines actions necessary for subordinates to achieve individual and organizational goals.

The Unit Counseling Program

A company level leader’s responsibility

A dynamic system of skilled leaders helping subordinates to develop

Takes time, energy, and effort to build and sustain

An investment in leader development and the unit

A Unit Counseling Program Should:

Strengthen the Chain of Command

Clarify policies and procedures

Reinforce standards

Prevent rumors

Praise success

Avoid surprises

Develop responsible subordinates

Subordinate-Centered (Two-Way) Communication

Subordinates assume an active role in the counseling sessions and maintain responsibility for their actions. The following skills assist leaders in subordinate-centered counseling:

Active listening

Responding

Questioning

The Leader as a Counselor

Leaders have a responsibility to develop their subordinates.

During counseling, the leader acts primarily as a helper, not a judge.

The Leader as a Counselor (con’t)

The following qualities help the leader to assume an effective role during a counseling session:

Respect for subordinates

Self and cultural awareness

Credibility

Empathy

The Reason for Counseling

To help subordinates develop in order to achieve organizational goals and objectives.

This overriding theme of “subordinate development” includes helping subordinates to improve (or maintain) performance, solve problems, or attain goals.

Counseling requirements are also integrated into the evaluation system.

Event-Oriented Counseling

Counseling centers around a specific event or situation and is personal in nature

Performance Counseling

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