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How Can I Contact the VA from Canada?

Author Ron Kness is no longer in the service.

Q: I have been trying to contact the Buffalo NY VA Regional Office for a long while. I finally got through at the end of my 2008 program, when I started my GI Bill program. It was a long haul.

I got my package for payment. On my package, the VA only wants to pay the last 2 months of my schooling and not the previous month. For the second program I took, they are willing to pay all of it. What shall I do? I live in Canada and every time I call the VA, I get a message on the answering machine and then it hangs up. I can call the 800 number, but it does not accept call from out of country. Please give me some advice.

A: Probably the best solution is to write to the Buffalo Office at 130 South Elmwood Avenue
Buffalo, NY 14202. That way not only can you explain your issue, but you could include any documentation that you would like them to see.

Just so you know, the VA only back-pays for courses taken up to one-year back from the date of the GI Bill application. If the month the VA would not pay was back beyond the one-year mark from when you submitted, then that is probably the reason why they would not pay for that month. If they paid for the other two months of the term, but not the first one, that would be a logical reason why. In that case, there really isn’t much you can do about it as that is their policy. If the month they would not pay was within the one-year mark, then I can’t even venture a guess why they did not pay. In that case, you would have to contact them.

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