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How Can I Contact the VA’s Office?

Author Ron Kness is no longer in the service.

Q: I need to get a phone number where I can talk to someone about my GI Bill benefits as soon as possible. Please, this is the third time I have tried to get an answer. Thank you.

A: Getting in contact with the VA by phone to ask a GI Bill related question is most times not an easy task. Sometimes when I call, I get right through, but most times I don’t even get the opportunity to go on hold – it just asks me to call back at a later time.

However, there are a few other ways to contact the VA that do work well. If you want to call the main VA number, you can dial 1-888-442-4551; good luck. If you want to talk to a real person, sometimes calling one of the VA’s State or Regional Offices will work better. These offices usually have less of a work load, so they are more responsive by nature.

As another way that works really well, ask the VA a question using their Submit a Question web-based inquiry website.  While their website says you will get a response within 48 hours, I’ve found the time-frame for replies to either the Montgomery GI Bill or Post 9/11 GI Bill to be closer t0 within 72 hours.

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